Scottsdale Weight Loss Center
Effective Date: January 1, 2025
IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA
Scottsdale Weight Loss Center (“we,” “us,” or “our”) does not share, sell, or disclose customer opt-in information — including phone numbers and consent records — with any affiliates or third parties for marketing, promotional, or unrelated purposes. All text messaging originator opt-in data is kept strictly confidential in compliance with federal and state privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA) and Arizona Revised Statutes Title 12, Chapter 13, Article 7 (Medical Records and Patient Privacy).
1. Information We Collect
Personal Information:
- Name, email address, phone number, physical address
- Payment or billing information when purchasing services
- Opt-in and consent records (timestamps for all communication channels)
- Health-related information voluntarily provided for weight management or medical services, maintained in compliance with HIPAA
Non-Personal Information:
- IP address, browser type, and device identifiers
- Website analytics and usage patterns
- Cookies and similar tracking technologies
Customer Communication:
- Records of inquiries, appointments, and communication preferences
- Service and treatment history (as applicable)
- Feedback and satisfaction surveys
2. How We Use Your Information
We use your data for the following lawful purposes:
- Providing, scheduling, and managing your medical and wellness services
- Processing payments and billing
- Communicating with you about appointments, results, or updates
- Enhancing user experience on our website
- Ensuring system security and fraud prevention
- Maintaining records of your communication preferences and consent
HIPAA Compliance:
All health information is handled in compliance with HIPAA and Arizona Administrative Code R9-10-120 regarding the confidentiality of patient medical records. Patient health data is never disclosed to unauthorized third parties without valid patient authorization or legal requirement.
3. SMS Messaging & A2P Compliance
Text Message Program Terms & Conditions
By opting into Scottsdale Weight Loss Center’s SMS messaging services, you agree to receive text messages related to your care, appointments, or practice updates.
Opt-In & Consent:
- You will only receive text messages after providing express written consent (e.g., checking an opt-in box or texting a keyword).
- Consent is logged with timestamp, IP, and authorization record per A2P 10DLC and TCPA compliance.
- We comply with the Telephone Consumer Protection Act (47 U.S.C. § 227), CTIA guidelines, and A2P 10DLC registration requirements for Go High Level CRM.
Opt-Out Instructions:
- To stop receiving texts, reply “STOP.”
- You will receive a confirmation message, and no further texts will be sent unless you re-consent.
- All opt-out requests are processed within 24 hours.
Message Frequency & Content:
- Frequency varies depending on your interaction and care plan.
- Messages are limited to relevant service information, appointment reminders, or occasional updates.
- Promotional or marketing messages require separate consent.
Data Security for Messaging:
- SMS consent records are encrypted and stored securely in Go High Level CRM under restricted access.
- We never sell or share SMS data.
- Our messaging program undergoes regular audits to maintain A2P authorization.
Help & Support:
- Reply “HELP” for assistance or contact us at info@scottsdaleweightloss.com.
- Standard message and data rates may apply.
4. Information Sharing & Disclosure
We do not sell or trade your personal data. Limited sharing occurs only as necessary:
Service Providers:
- With vendors who support secure operations (e.g., billing, scheduling, lab services, CRM communication).
- With SMS providers or Go High Level for authorized text message delivery.
- All service providers are contractually bound by confidentiality and HIPAA-compliant Business Associate Agreements (BAAs).
Legal Compliance:
- If required by law, court order, or public health authority.
- In emergencies where disclosure is necessary to prevent a serious health threat as allowed under Arizona and federal law.
Business Transfers:
- If ownership changes, your data remains protected under the same or more stringent privacy standards.
5. Data Security
We maintain physical, electronic, and administrative safeguards to protect your personal and health data, including:
- HIPAA-compliant encryption for data at rest and in transit
- Multi-factor authentication for staff access
- Routine security risk assessments
- Breach response and notification procedures per A.R.S. §18-551 (Arizona Data Breach Notification Law)
- Regular staff training on data protection and privacy obligations
Despite robust safeguards, no method of online transmission is entirely risk-free. We use all commercially reasonable means to protect your data.
6. Cookies & Tracking Technologies
Cookies are used to enhance your website experience. You can control cookies through browser settings. Disabling them may affect website functionality.
7. Your Rights & Choices (Arizona and HIPAA)
You have the right to:
- Access and request copies of your medical or personal information
- Request corrections to inaccurate records
- Request restrictions on disclosure of your medical data (per HIPAA §164.522)
- Receive a copy of disclosures
- Opt out of marketing or SMS at any time
- File a complaint without retaliation
To exercise these rights, contact our Privacy Officer listed below.
8. Third-Party Links
Our site may include links to external sites. We are not responsible for their privacy practices.
9. Policy Updates
We may update this policy periodically. The most current version will always be posted on our official website with an effective date.
10. Contact Us
Privacy Officer
Scottsdale Weight Loss Center
Phone: (480) 366-4400
Email: info@scottsdaleweightloss.com
Website: Scottsdale Weight Loss Center
Address: 9989 N. 95th St. Scottsdale, AZ 85258
If you believe your privacy rights have been violated, you may also file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, or with the Arizona Department of Health Services.
